Welcome to ZIPSCREEN Support
Welcome to ZIPSCREEN Support

For any queries find our list of frequently asked questions below or visit your local retailer for more information.

Frequently Asked Questions
External blinds are not designed to endure heavy winds. We recommend blinds to be drawn and secured during heavy winds and storms. Consult your Zipscreen supplier for further details.
Zipscreen features a unique side adjustment which can help mitigate installation issues in unaligned/out of square areas. Contact your closest Zipscreen supplier for their measure and quote service.
We recommend regular cleaning (at least every 3 months) to ensure surfaces are free from dirt, dust and grime. Use a soft brush to clean the blind, paying particular attention along the side channels to prevent dust and dirt build. Aluminum extrusions can be cleaned with a soft cloth and warm soapy water or a small amount of mild detergent if required. Do not use any silicone or oil-based sprays as it can cause dirt and grime build up in the side guides and can damage certain fabrics.
The fastener is welded onto the fabric and fed into the side rails, allowing it to be securely guided up and down in operation. This unique fastening system provides the stability and protection needed in alfresco shades.
Your external roller blinds can expand to a total area of 150 sq. ft. The maximum possible width is 19 feet and maximum drop is 13 feet. If your area is larger than this, please consult with a professional for further advice.
There are five standard colors available for the fittings: Bronze, Black, White, PaperBark, Woodland Grey. The shade cloth that shades are made with is sold separately, so for a complete fabric selection please consult your supplier. We recommend pairing it with Texstyle X-Weave exterior fabric available in eight colors at 5% openness.
Zipscreen Extreme is best used in wider applications of up to 23 feet in a single span without needing divider posts. It also can achieve drops of up to 16 feet, with the ability to cover a total area of 376 sq. ft.
The most common use is as outdoor patio shades. They are easily installed on verandas, balconies, and other outdoor entertaining areas, and even as pergola shades. Increasingly Zipscreen is being used as an outdoor window covering providing a stylish alternative to outdoor shutters or awnings. This prevents sun heat from ever reaching the windowpane, which helps with maintaining a cooler indoor temperature.
Zipscreen shades are available through a select retailer network within the United States. Please view our Where to buy section for a detailed list of suppliers in your area.
External shades create a comfortable outdoor area in any season, whether you want to stay cool on hot summer days, trap the heat in the cooler months, or simply create a barrier to protect you from insects and inclement weather. Importantly, these all-weather blinds help minimize your reliance on heating and cooling by helping maintain a comfortable temperature in the sectioned off area. This means that you can reduce your energy consumption while helping the environment.
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